Return and refund policy
DEADLINE :
You have up to 14 days after order reception to return your product. If more than 14 days have elapsed since the date of reception, we will unfortunately not be able to accept your refund request.
FÀQ
HOW TO RETURN AN ORDER
If you wish to return one or more of the products you have received, you request by e-mail to the following address: service@MyMangasekai.com
Upon receipt of your request, we will send you a pre-filled shipping label to our returns warehouse in Belgium, which you should print out and affix to the box. In return, we will deduct €20 from the amount eligible for reimbursement
WHICH PRODUCTS ARE ELIGIBLE FOR RETURN?
All our products are eligible for return as long as the return is announced within 14 days of the date of purchase.
the value of your orde is eligible for a refund. Potential delivery charges paid at the time of ordering will not be refunded.
Please note that any delay in the delivery is not a substantial reason for a refund of your order.
IN WHAT CONDITION SHOULD THE ITEM BE RETURNED?
To qualify for a refund, your item must be<strong undamaged. Each returned product must be in it strong original packaging, accompanied by the delivery note, protective all accessories received. If the product is not intact, no refund will be issued.
ARE THERE ANY RETURN SHIPPING COSTS?
You will be responsible for the cost of returning your items. I we provide a return label, we will deduc <strong 20€ for shipping cost (25€ for returns outside France) from the amount of your refund.
WHEN WILL I RECEIVE MY REFUND?
received and inspected the returned item and if the return procedure has been followed, we will process your refund and a credit will automatically be applied to the payment method used for your order, within 14 days.
If you have not received your refund within 14 days :
Please check your bank account again to make sure that the movement is actually absent.
Contact your credit card issuer, as there may be a delay before your refund is officially posted.
Contact your bank. There is often a processing time before a refund is issued.
If, after completing all these steps, you have still not received your refund, please contact us by e-mail at the following address: service@MyMangasekai.com
WHAT ABOUT DEFECTIVE OR INCOMPLETE ITEMS?
Mangasekai guarantees the quality of its products. If one of your items is contact us within 3 day of receipt of the parcel a service@MyMangasekai.com, along with photos or If the item is confirmed We thank you for respecting these deadlines, as they are the deadlines imposed by the carriers to open a claim against them.